Call Center Dialer

বাংলা

A call center dialer is an application that automates outbound calls. It comes in different types – all configurable and usually integrated with your CRM system.
A call center dialer is one of the best tools to have when you make a lot of outbound calls. It is not just a dialer for call centers. It can potentially improve the productivity of your agent or salesperson. If you’re a start-up with only a handful of employees or a big operation, you can benefit from using a call center dialer.

TYPES OF DIALERS

• Manual dialer.
• Preview dialer.
• Progressive dialer.
• Predictive dialer.

Manual dialer

There is a phone, there is a phone line connected to it. So, the agents just pick up the phone and start dialing by themselves! It has been noticed that this is the least efficient way of conducting outbound call campaigns in larger call centres (based on Talk Time per Hour values).

Preview dialer

A Preview Dialer allows each contact record to be automatically delivered to agents based on your outbound campaign settings, such as list priority and ratios. This feature enables agents to review contact details prior to placing a call, ensuring they are fully prepared before engaging the customer.

Progressive dialer

A progressive dialer is an automated telephone dialing system that only connects agents to calls answered by a live person. In Progressive Mode, the dialer runs through your calling lists across multiple campaigns at the pace of your operations.

Predictive dialer

A predictive dialer is an automated outbound voice calling system designed to increase the efficiency of call center agents in a contact center.